Frequently Asked Questions
Everything you need to know about pure, clean water for your home.
How long do the AquaTru filters typically last?
Filter longevity depends on your local water quality and usage. Generally, the Pre/Carbon filter lasts 6 months, the Reverse Osmosis filter lasts 2 years, and the VOC filter lasts 1 year.
What is your return policy for water purification systems?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund, minus shipping and handling fees.
Does the AquaTru system require professional installation?
No, our countertop systems are designed for 'no-plumbing' installation. You can set it up in minutes by simply plugging it in and filling the tank.
How much does shipping cost within the United States?
We offer free standard shipping on all orders over $100 within the contiguous United States. For orders under $100, a flat rate shipping fee is applied at checkout.
What contaminants does the AquaTru system remove?
AquaTru is certified to remove 83 harmful contaminants, including lead, arsenic, fluoride, chlorine, nitrates, and PFOA/PFOS, ensuring your water is safe and delicious.
Do you offer warranty protection on your products?
Yes, every new AquaTru system comes with a one-year limited warranty that covers defects in materials and workmanship under normal use.